When bad luck strikes...

Fire damage, Smoke damage, Soot damage or lightning:

These damages are to be reported directly to us. Thereafter we, in conjunction with the assessor from the appropriate insurance company, acquire the workmen to do the repair. We advise that you do not acquire the workmen yourself, unless previously agreed to by the assessor or us.

Remember the old saying: “Whoever orders the music, pays for the music”.

Glass damage in apartment or house:

Report the damage to us. We acquire a glazier. Must the window (thermo) be made to measure, the glazier will sort out necessary cover in connection with the damage.

Damage from theft, open theft or robbery:

At first the damage is to be reported to the police. In Spain it is the National Police. You can report it in person on the police station or you can do it over the internet. Should you choose to report over the internet, it is often a lot faster and you avoid the long wait at the police station.

You can find the way to do it on the web-page: www.policia.es or write the report directly on an email to: delitostecnologicos@policia.es.

The report can be written in English. Remember to state your full name, nie. number, the full address, postal code and city, and the province. The report will then be written and ready for your signature at your police station the following day after 10 am. Thereafter, with this receipt, you report the claim to the Insurance Company or to us.

Electrical damage due to over voltage, electrical induction:

Very often we experience that Sevillana / Endesa sends out over voltage, and should bad luck strike, well we will not watch TV that night. Unfortunately more serious damages are often a follow of this.

This sort of damage must first be reported to the Electrical Company, remember all information just as a report to the police, also remember the installation number. You will find this on the invoice: “Contador/es”. This report can also be done in person or over the internet. Go to: www.endesaonline.com.

Note that you can change this page to English. You report under the point: Customer complaints. Remember a copy for the Insurance Company, as this must be attached to the damage report.

By this type of damage, the DATE & TIME OF THE DAMAGE is very important.

Now - with this receipt - the claim is reported to the Insurance Company or to us.

Damage by water, damaged pipes:

Report the damage directly to the Insurance Company or to us. We often send out the plumber directly – however, let us acquire the plumber.

Damage on the car:

If you do not have anymore accident statements, you can print an extra one out here:

	English version:
	Spanish version: …coming...

In general:

When you report a damage, please remember the policy number. You know us, and we remember you with pleasure, however, we cannot remember all your policy numbers. So when we are contacted out of the office, we can take action as soon as we are back in the office provided that we have the policy number.

We aim for happy customers, as this gets us more customers.

We literally want to

deal our customers the best hand...

Contact us at...

AssurandorGruppen S.L.

Villa las Ruedas

Alta Vista Zone N nº 11

Avenida Benalmádena 3

Urb. Torremuelle

29630 Benalmádena Costa

You can also contact us via e-mail:

- or on tel.: 

+34 952 44 65 24